PRIVACY POLICY CONTENT

1. Purpose and Scope of Information Collection

During the process of purchasing products, receiving consultations, and confirming orders, Herosheim Vietnam may collect the following information:

  • Customer’s full name
  • Phone number
  • Shipping address
  • Email address
  • Tax identification number (if applicable)
  • Other necessary information required for transactions

The collected information is used for the following purposes:

  • Issuing invoices and sales documents
  • Delivering products to the correct address
  • Contacting customers to confirm orders
  • Providing technical support and warranty services
  • Improving customer service quality

During payment transactions, we do not store customers’ bank account information or any sensitive payment data.

2. Scope of Information Usage

Herosheim Vietnam is committed to using customer information solely for the following purposes:

  • Product delivery and service provision
  • Issuing invoices upon request
  • Providing customer support
  • Sending notifications regarding orders, warranties, or customer care programs

We are committed to:

  • Not selling or sharing customer information for commercial purposes
  • Not disclosing customer information to third parties without the customer’s consent
  • Only providing information when required by competent legal authorities

3. Information Retention Period

Customer information will be retained for a maximum period of two (02) years for the following purposes:

  • Invoice verification and reconciliation
  • Warranty support
  • After-sales customer care
  • Related administrative procedures

Customers may request the modification or deletion of their personal information at any time by contacting us directly.

4. Information Collection and Management Entity

  • Company Name: HEROSHEIM SMART TECHNOLOGY (VIETNAM) CO., LTD.
  • Head Office: 24 Street No. 6, Cityland Park Hills Residential Area, Go Vap Ward, Ho Chi Minh City, Vietnam
  • Showroom: No. 06-106, Vinhomes Ocean Park 3 Urban Area, Nghia Tru Commune, Van Giang District, Hung Yen Province, Vietnam
  • Hotline – Zalo: +84 386 122 996
  • Email: hotro@herosheim.vn
  • Website: www.herosheim.vn

If customers believe that their personal information has been misused or unlawfully disclosed, please contact us immediately for prompt support and resolution.

5. Customer Rights Regarding Personal Data

Customers have the right to:

  • Review the personal information they have provided
  • Request corrections or updates to their information
  • Request the suspension of personal data storage
  • Request the deletion of their information when no longer engaging in transactions

For any requests related to personal data, please contact Herosheim Vietnam via our hotline or support email.

6. Cookie Policy

The Herosheim.vn website may use Cookies for the following purposes:

  • Remembering user preferences and browsing information
  • Optimizing user experience
  • Analyzing website traffic
  • Supporting marketing and advertising activities

Users may disable Cookies through their browser settings if they do not wish to use this feature.

Herosheim Vietnam is committed to protecting customer information with the highest level of confidentiality and continuously strives to provide a safe, transparent, and trustworthy shopping experience.